Questions people ask before their first session.

Every counsellor's profile lists their focus areas and experience tier. If you're unsure, start with a Junior or Senior counsellor in the area closest to what you're facing — you can always switch counsellors between sessions if it doesn't feel like the right fit.

It's experience level, not quality of care — every counsellor on Mellbeing is vetted and qualified. Teen counsellors are early in their careers and closely supervised; Junior counsellors have a few years of practice and strong client feedback; Senior counsellors bring deeper, specialised experience.

You book a time slot with your chosen counsellor, join by video at that time, and talk. Sessions typically run 45–50 minutes (Lite sessions run 25–30 minutes). Nothing is recorded, and what you share stays between you and your counsellor.

A Single session is a one-off booking with no commitment. A Package bundles four sessions with the same counsellor at a lower per-session cost — a good option if you know you want ongoing support.

Yes. Your sessions and any notes your counsellor keeps are confidential, shared only between you and them, except in rare situations where safety requires otherwise — your counsellor will always explain this clearly if it applies.

Yes, anytime. Finding the right fit matters more than sticking with a first choice. Just book a session with a different counsellor whenever you're ready.

Pricing depends on the counsellor's experience tier and whether you book a Single session, Package, or Lite session. Full pricing is on our Services page.

No. You can book directly with any counsellor on Mellbeing — no referral, prescription, or prior diagnosis required.

Mellbeing is designed for ongoing, scheduled support rather than emergencies. If you're in crisis, please see our Resources page for immediate helplines, or go to your nearest hospital emergency room.

Mellbeing splits every session 65/35 in the counsellor's favour — well above what most Indian platforms offer — because we believe fair pay leads to better care.